About Us
Quality
All of our Motorcycle Screens are individually hand crafted to the highest possible standards. But if we make a rare mistake, don’t come “screaming” at us. A reasonable approach will always generate a reasonable response and be far more likely to achieve a quality outcome for you.
Keep in mind that we do not mass produce; we don’t push a button on a big Chinese machine and out the end pops a finished screen like many of our competitors. We hand craft each and every screen we make.
Materials
We use highest quality UV-stabilised Acrylic for screen manufacture; it is available in many different colours and thicknesses to suit your own personal requirements. We’ve used this material for over 41 years now.
Editors note: We replace expensive, so-called “unbreakable” Polycarbonate (PC) screens every day. So why are people paying exhorbitant $$$ for such material. When a bike goes down, a PC screen is scratched just as easily as Acrylic, and a scratched PC screen is replaced just as often as an Acrylic screen. Think about it. PC screens fade, deteriorate and scratch just as readily as Acrylic…ask any BMW owner.
Fit
Each screen is jig-drilled to ensure optimum fit to your motorcycle – you will be able to bolt it straight on using your existing fixings.
The Future
We are constantly researching, developing and refining our equipment and products in order to supply the best possible windscreens. We do custom screens as well.
Screens and model updates are continuously added to our already extensive range.
Reviews
We have literally sold hundreds of thousands of screens to riders all over the world and it’s only natural that we haven’t pleased all of the people all of the time. So, please keep in mind the fact that the overwhelming majority are very happy with their Eagle Screen; happy customers don’t usually worry about posting reviews; many do, but hundreds of thousands don’t.
But….the few that aren’t happy invariably have an agenda for some reason or an axe to grind. You know the type….they post nasty comments about lots of products. Rest assured that these people are overwhelmingly in the minority…so please keep that in mind when considering our products. If we stuff up, we will do our very best to resolve it for you as quickly as we can.
Cleaning:
We do not recommend the use of products such as “Windex”, “Armoral”, “CT18”, “CT20”, Canauba Wax-based or most of the cleaning products sold for car washing, as these can lead to “crazing”. These products are for painted surfaces and other plastic parts, but NOT windscreens where opacity is paramount. Use of these products will void any warranty. Clean your windshield using a soft cloth, sponge or Chamois and plenty of warm water. Dry with a soft clean cloth or chamois. If in doubt, contact us .
Return Policy
- Our screens carry a 12 months warranty against faulty workmanship and materials. They are not covered against inappropriate fitment or use, neglect, stone chips, cracking due to outside circumstances or the use of inappropriate cleaning products (eg Windex, Armoral, Carnauba Wax products, Solvents etc. See “Cleaning” above). Fitment mistakes include over-tightening of fixings which result in excessive pressure points around the screen
- We use the very best quality, UV stabilized materials, however, over an extended period, tints may fade or alter colour slightly.
- Screen may be returned within 10 days of purchase if:-
- it has not been fully fitted to a bike,
- it is undamaged when it arrives back to us,
- it is in the original packaging.
- it actually arrives back to us.
- Postage/freight costs are not refundable and the customer is to pay for return freight and safe packaging (unless we are at fault). In either case, if damaged in-transit, the customer must resolve compensation from its chosen carrier. We will not refund or replace damaged, missing or stolen screens as a result of your chosen carrier’s actions.
- Incorrectly ordered screen models may be returned subject to the conditions herein. As we don’t have access to the customers bike, customers are required to check dimensions between fitting holes with a tape measure prior to ordering to ensure they order the correct screen model.
- The customer must give us the opportunity to correct any fitment, manufacturing or Material issues prior to seeking approval to return a screen. If we can correct any anomalies, we will do so expeditiously at our cost.
- A return/restocking/repackaging fee of $25 per screen applies which will be deducted from the amount refunded.
- Unfitted screens will not be accepted for return after 10 days.
- If a screen is returned damaged, any refund (if at all) will be reassessed and an appropriate reduction applied.
- Refunds, if applicable, will be made to a nominated bank account by direct deposit within 72 hours of receipt of the undamaged screen.
- Including exports, all product is sent through Australia Post and in-transit insurance against damage, loss or delay is recommended.
- We accept no responsibility for delays or extra tariffs /charges/duties caused by your local Customs Departments.